Neat. is here to help protect our planet by creating simple and beautiful solutions that inspire everyone to make sustainable choices.

We make beautiful cleaning products that perform brilliantly and cut down on waste. No single use plastic and no need to ship water around the world.

Watch this space for more neat. products.

We aim to get your order to you as quickly as possible. We send our orders with Royal Mail and currently they will arrive within 2-5 days.

We currently only ship to the UK. However, we have stockists who do ship worldwide so either drop us an email at hello@neatclean.com for details or checkout our stockist section on our website.

We highly recommend using our neat. refill bottle. Our products have been formulated and tested for this bottle. We cannot guarantee the products will work effectively in other bottles.

Our ingredient lists are available on the product page of our website. Look below the product description and click on the ‘ingredients’ tab.

All our products are free from dye’s, pearlisers or other unnecessary enhancers. We only have what is needed for a great clean. Why do cleaning products need to be bright pink anyway?!

The 30ml concentrate makes 500ml of cleaner. This should last as long as a regular 500ml bottle of multi-surface cleaner and depends on how frequently you use the product.

It is not essential to use filtered water. Tap water is fine. However if you are in a hard water area we recommend using filtered water to reduce any limescale build-up in the Trigger Spray Head over time. Just make sure the filtered water isn’t from a plastic bottle.

You do not need to use hot water. Cold or warm water will be do fine.

You need to fill the refill bottle with 470ml of tap water. You can do this by pouring straight from the tap into the bottle and using the fill level line we have printed on the outside of the bottle. This line is approximate. If you want to be more accurate you can measure 470ml of tap water in a measuring jug and pour into the refill bottle. Then carefully pour in the concentrated refill and secure the spray nozzle. Then shake the refill bottle to mix the product.

Yes! Just make sure to clean the refill bottle thoroughly before you change to a new fragrance.

It is best to use all the liquid inside the bottle and then rinse it before mixing another bottle of cleaner.

When used correctly and taken care of, our refill bottle can last forever. If there is an issue or you face a problem, please get in touch with us at hello@neatclean.com. We are always open to feedback and want to make our products and your experience as great as possible.

We recommend you clean your bottle after each refill. Simply rinse the bottle with warm water. To clean the nozzle, fill the bottle with clean warm water and pump a few sprays into the sink until there is little or no foam. The silicon base can also be removed for cleaning. Give everything a wipe so it stays looking fresh and clean.

If you are in a hard water area we recommend using filtered water to reduce any limescale build-up in the Trigger Spray Head over time.
To remove any limescale build-up that has occurred, you can descale your Trigger every few months. We recommend soaking in a bowl of water mixed with Citric Acid which you can normally find at your local supermarket or DIY store.
If there is an issue or you face a problem, please get in touch with us at hello@neatclean.com.

Our products are assembled, filled and packaged in the UK. Our concentrated refill comes with the “Made in Britain” certification.

Yes it is! We don’t want to ship unnecessary water around the world, so our refill bottle comes empty. You just add water from the tap at home.

We designed our products so you can use one concentrated refill to fill one refill bottle. Just pour the whole bottle of concentrated multi- surface cleaner into the refill bottle. Oh and don’t forget to recycle the packaging.

Yes, they are. We don't use any animal-derived raw materials for our products. No animals are harmed in our formulation, testing or manufacturing or any of our raw material supplier’s processes. We are working to get vegan certification!

Yes they are! We do not test on animals and source our raw materials from suppliers that do not test on animals. We are working to get cruelty free certification!

Yes, all of the neat cleaning products are safe for use with a septic tank.

Yes! All our packaging, including our refill bottle (although it should not be), can be recycled.

We are just getting started. We are busy working on new products so you can completely avoid single use plastic when caring for your home.

The multi-surface cleaner is suitable for most surfaces, but not for unsealed stone or marble surfaces. It is always best to test the product in a discreet spot before use.

There is a variation depending on the batch, but it is between PH10-12. For more info please get in touch at hello@neatclean.com

This might get a little technical so bear with us… CLP is the European regulation on classification, labelling & packaging of chemical substances and mixtures. Introduced in December 2010 for substances but as of 1st June 2015 it applies to mixtures too. CLP aims to improve the safety for users and the environment by standardising the danger classifications of chemical substances and mixtures. for further info mail hello@neatclean.com