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How can we help?

Hi there.

If you have any further questions or comments, please drop us an email. We will do our best to get to you within 24 hours, and if not then ASAP.


For partnership or press inquiries, please reach out to:


15 Warwick Road, Stratford-Upon-Avon, UK CV37 6YW

Frequently asked questions

  • What is neat.?

    Neat. is here to help protect our planet by creating simple and beautiful solutions that inspire everyone to make sustainable choices.

    We make beautiful cleaning products that perform brilliantly and cut down on waste. No single use plastic and no need to ship water around the world.

    Watch this space for more neat. products.
  • How long will it take for my order to arrive?

    We aim to get your order to you as quickly as possible. We send our orders with Royal Mail and currently they will arrive within 2-5 days.

  • Where do you ship?

    We currently only ship to the UK. However, we have stockists who do ship worldwide so either drop us an email at for details or checkout our stockist section on our website.
  • Can I use any spray bottle?

    We highly recommend using our neat. refill bottle. Our products have been formulated and tested for this bottle. We cannot guarantee the products will work effectively in other bottles.
  • Where can I find your ingredients?

    Our ingredient lists are available on the product page of our website. Look below the product description and click on the ‘ingredients’ tab.
  • Dyes… why are you dye free?

    All our products are free from dye’s, pearlisers or other unnecessary enhancers. We only have what is needed for a great clean. Why do cleaning products need to be bright pink anyway?!
  • How long will a product last?

    The 30ml concentrate makes 500ml of cleaner. This should last as long as a regular 500ml bottle of multi-surface cleaner and depends on how frequently you use the product.
  • Do I need to use filtered water?

    You do not need to use filtered water. Tap water is fine. However, if you have a filter you can use filtered water, just make sure it isn’t from a plastic bottle.
  • Do I need to use hot water?

    You do not need to use hot water. Cold or warm water will be do fine.
  • How do I fill the refill bottle?

    You need to fill the refill bottle with 470ml of tap water. You can do this by pouring straight from the tap into the bottle and using the fill level line we have printed on the outside of the bottle. This line is approximate. If you want to be more accurate you can measure 470ml of tap water in a measuring jug and pour into the refill bottle. Then carefully pour in the concentrated refill and secure the spray nozzle. Then shake the refill bottle to mix the product.

    Tip- Make sure to add the water before the refill. If you put the refill in first, the product will foam a lot when you pour the water in.
  • Can I use the same refill bottle for different fragrances?

    Yes! Just make sure to clean the refill bottle thoroughly before you change to a new fragrance.
  • Does the bottle have to be completely empty before refilling?

    It is best to use all the liquid inside the bottle and then rinse it before mixing another bottle of cleaner.
  • How many times can I refill the refill bottle?

    When used correctly and taken care of, our refill bottle can last forever. If there is an issue or you face a problem, please get in touch with us at We are always open to feedback and want to make our products and your experience as great as possible.
  • Where are your products made?

    Our products are assembled, filled and packaged in the UK. Our concentrated refill comes with the “Made in Britain” certification.
  • Is the refill bottle empty?

    Yes it is! We don’t want to ship unnecessary water around the world, so our refill bottle comes empty. You just add water from the tap at home.
  • How many refills do I need to use in the refill bottle?

    We designed our products so you can use one concentrated refill to fill one refill bottle. Just pour the whole bottle of concentrated multi- surface cleaner into the refill bottle. Oh and don’t forget to recycle the packaging.
  • Are you products vegan?

    Yes, they are. We don't use any animal-derived raw materials for our products. No animals are harmed in our formulation, testing or manufacturing or any of our raw material supplier’s processes. We are working to get vegan certification!
  • Are your products cruelty free?

    Yes they are! We do not test on animals and source our raw materials from suppliers that do not test on animals. We are working to get cruelty free certification!
  • Can your packaging be recycled?

    Yes! All our packaging, including our refill bottle (although it should not be), can be recycled.
  • Why don’t you have more products?

    We are just getting started. We are busy working on new products so you can completely avoid single use plastic when caring for your home.
  • What surfaces can I use the multi-surface cleaner on?

    The multi-surface cleaner is suitable for most surfaces, but not for unsealed stone or marble surfaces. It is always best to test the product in a discreet spot before use.
  • What is the PH level of the multi-surface cleaner?

    There is a variation depending on the batch, but it is between PH10-12. For more info please get in touch at
  • What is the warning sign on the labels?

    This might get a little technical so bear with us… CLP is the European regulation on classification, labelling & packaging of chemical substances and mixtures. Introduced in December 2010 for substances but as of 1st June 2015 it applies to mixtures too. CLP aims to improve the safety for users and the environment by standardising the danger classifications of chemical substances and mixtures. for further info mail

    As our products are concentrated there is need to label them with specific CLP. Once our products are mixed with tap water this labelling is not applicable.

    We have followed all regulations when developing our products so you can use them in as safely as possible.